Reference

How prabutoto Protects Your Personal Data

Your personal data — from account registration details to payment records via DANA, OVO, GoPay and QRIS — is handled under a clear privacy framework that tells you…

Data encrypted in transit and at restDANA, OVO, GoPay & QRIS transaction records securedAccount data accessible on requestRetention periods clearly definedContact us anytime to update your data

Explore the Lobby Read FAQ

What Information prabutoto Collects and Why

prabutoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the name, email address, phone number and date of birth you provide during registration. Payment transaction data — including references from DANA, OVO, GoPay and QRIS — is recorded to process deposits and withdrawals and to meet

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financial recordkeeping requirements. We also log device identifiers and session data to keep your account secure and to detect unusual access patterns. If you contact our support team, the contents of that conversation are stored so we can follow up accurately. All data collection depends on
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local law, and we do not collect categories of sensitive personal data beyond what account operation requires. You may withdraw consent for non-essential data processing at any time by writing to our privacy contact address.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or delete your personal data, our privacy support channels are available seven days a week from 08:00 to 23:00 WIB.

DATA HANDLING PRACTICES

Six Ways We Secure and Manage Your Data

Our data handling practices are built around accountability at every stage — from the moment you enter your details at registration through to the day you close your…

Encryption at Every Layer

All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher.

Cookie Controls You Manage

We use strictly necessary cookies to keep your session active and optional analytics cookies to understand how the lobby is…

Account Security Verification

Every login attempt is checked against device fingerprint and IP history.

Defined Data Retention Periods

Account registration data is kept for as long as your account is active plus a mandatory holding period that depends…

No Sale of Personal Data

We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

Your Right to Request Changes

You can request a full export of your stored data, ask us to correct inaccurate details or submit a deletion…

Frequently Asked Questions About Our Privacy Policy

Below are the questions we receive most often about how prabutoto handles your personal data. If your question is not covered here, reach out via live chat or email and our privacy team will respond on the same day for messages sent before 15:00 WIB.

We store your name, email address, phone number, date of birth and the payment references generated by your DANA, OVO, GoPay or QRIS transactions. Device identifiers and session timestamps are also logged to protect your account from unauthorised access.

Log into your account, go to Settings, then Privacy, and select 'Download My Data'. We will prepare a structured export and email it to your registered address within three working days of your request being submitted.

Yes. Submit a deletion request via the Privacy section in your account settings or by emailing our privacy contact. We will erase data that is not subject to mandatory retention under local law and confirm deletion by email once complete.

Payment references are shared only with the relevant payment processor — for example, DANA or GoPay — to complete your transaction. We do not share financial data with advertising networks or unrelated third parties under any circumstances.

Transaction records from DANA, OVO, GoPay and QRIS are kept for the minimum period required by Indonesian financial regulations. After that mandatory period, records are permanently deleted. The exact duration depends on local law.

We use strictly necessary cookies for session management and optional analytics cookies to improve lobby performance. You can decline optional cookies from the banner on your first visit or update your preference at any time under Settings in your account.

Contact our privacy support team via live chat (08:00–23:00 WIB daily) or by email. We aim to acknowledge all privacy complaints the same day and resolve them within five working days, keeping you informed at each stage of the process.

How prabutoto Protects Your Personal Data

How to Reach Us About Your Data

Six Ways We Secure and Manage Your Data

Encryption at Every Layer

Cookie Controls You Manage

Account Security Verification

Defined Data Retention Periods

No Sale of Personal Data

Your Right to Request Changes

Frequently Asked Questions About Our Privacy Policy

01 What personal data does prabutoto store when I open an account?

02 How do I request a copy of all the data prabutoto holds about me?

03 Can I ask prabutoto to delete my personal data?

04 Are my DANA, OVO, GoPay and QRIS payment details shared with anyone?

05 How long does prabutoto keep my transaction records?

06 What cookies does prabutoto use and how do I control them?

07 Who do I contact if I think my data has been handled incorrectly?

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