Reference

Terms & Conditions That Protect Your Account

These Terms & Conditions govern every interaction between you and prabutoto — from the moment you open your account through every deposit via DANA, OVO, GoPay or QRIS…

Account Eligibility RulesDANA, OVO, GoPay & QRIS TermsWithdrawal ConditionsAccount Suspension PolicyDispute Resolution Path
prabutoto Terms & Conditions That Protect Your Account
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Reach Us About Any Terms & Conditions Question

Live Chat Support Our live chat channel is available 24 hours a day, 7 days a week.
Email Disputes For formal queries about Terms & Conditions — account suspension disputes, withdrawal holds or…
FAQ & Policy Documents The full Terms & Conditions document is accessible from your account dashboard under Settings.
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How We Handle Your Data Under These Terms

Our Terms & Conditions set out exactly how we store, use and protect the personal data and payment information you provide when you open and operate your account…

Data Retention Period

We retain your account data for as long as your account remains active, and for up to five years after…

Cookie Policy Scope

Our Terms & Conditions include a cookie clause: we use session cookies to keep you logged in and analytics cookies…

Account Security Obligations

Under these Terms & Conditions, you are responsible for keeping your login credentials confidential.

Payment Identity Matching

Our Terms & Conditions require that the name on your DANA, OVO, GoPay or QRIS account matches the name on…

Who to Contact for Changes

To request a correction to your personal data held under our Terms & Conditions, email the compliance team with your…

Terms Update Notification

Whenever we revise our Terms & Conditions, we notify you by email and display an in-account banner for at least…

Your Terms & Conditions Questions Answered

The questions below cover the Terms & Conditions points we hear most often — eligibility, payments, account suspension, data rights and how to raise a formal dispute. If your question is not listed here, live chat is available around the clock.

Yes. These Terms & Conditions cover every payment rail we support — DANA, OVO, GoPay and QRIS. Each rail has its own processing clause within the document, covering session validity, reversal windows and name-matching requirements.

We can update the Terms & Conditions at any time, but we will always notify you by email and show an in-account banner at least seven days before changes take effect. Using your account after that window signals your acceptance of the revised terms.

A breach — such as providing false identity data or using a payment method not registered in your name — may result in account suspension. Any pending withdrawal is held during review. You can appeal via our compliance email within 14 days of suspension notice.

Email our compliance team with your account ID and a data access request. We respond within 72 hours with a summary of the data we hold, in line with the data rights clause in our Terms & Conditions, where local law permits.

Yes. Whether you are accessing the platform from Yogyakarta, Denpasar or elsewhere in Indonesia, the same Terms & Conditions apply without regional exceptions, subject to access depending on local law in your specific area.

Contact our compliance team by email with your account ID, the transaction reference and the reason you believe the hold is incorrect. We review and respond within 24 business hours, as stated in the dispute resolution clause.

Under the data retention clause in our Terms & Conditions, we keep your account data for up to five years after closure. You may request earlier deletion where local law permits by submitting a formal request to our compliance team.